Customer sign-in
Saved details and a returning-customer experience.
E-commerce & Orders
Take a jewellery order without losing the details needed to fulfil it.
JewelleryOS carries product, variant, stone, price, customer and order information from the online store into the admin. Each order item can move through its own work stage, which suits jewellery orders where resizing, making, cancellation, return and dispatch may differ by item.
The problem today
What gets lost in generic software.
The checkout records a product name but misses the chosen metal, size or stone.
Staff retype web orders into a back-office system.
One order status hides the fact that different pieces are at different stages.
A jewellery order does not always have one simple status.
What is this?
Jewellery ecommerce and order management keeps the customer, order, product snapshot, selected options and item stages together from checkout through fulfilment. It tracks the distinct stages of each item so one delayed or returned piece does not hide the state of the rest of the order.
How it works
From record to real selling.
- 1
The customer selects a product and its available options.
- 2
Cart and checkout keep the selected product details.
- 3
The order is created with item records and a product snapshot.
- 4
Staff move each item through the applicable stage.
- 5
The customer record, inventory work, reports and review flow use the order data.
What you get
Built into e-commerce & orders.
Cart & wishlist
Selected options preserved from browse to checkout.
Coupon rules
Configurable discounts applied at checkout.
Order creation
Orders carry item records and a product snapshot.
Item-level stages
Each piece moves through its own work stage.
Order history
A full record of what each customer ordered.
Reviews from orders
Product review flow tied to real customer orders.
Sales & product reports
See what sold and how items performed.
Need a jewellery flow that is not listed here?
Jewellery businesses often have their own price rules, approval steps, supplier feeds, certificates, store processes, customer journeys, and reports. JewelleryOS can assess a custom requirement and build the agreed part around the existing platform.
1What job should the feature complete?
2Who uses it, and what may each role see or change?
3Which records and outside systems are involved?
4What result proves the feature works?
Explore what connects to it
Orders & InvoicingJewelleryOS keeps the customer, order, product snapshot, selected options and item stages together. Because items in one jewellery order may take different paths, the order view shows each distinct item stage instead of forcing one misleading status onto the full order.InventoryJewelleryOS stores structured records for jewellery products, variants, diamonds, gemstones, ring settings and related masters. This keeps important details such as purity, colour, shape, clarity, carat, component and vendor available to the teams that price and sell the item.CRM & CustomersJewelleryOS CRM brings customer details, orders, item history, buying preferences and activity into one record. Teams can review what a customer bought and how recently they engaged before planning a relevant follow-up.
FAQ
Questions jewellers ask.
Can one order hold items at different stages?
Yes. JewelleryOS tracks item-level stages so a delayed or returned piece does not hide the rest of the order.
Can it handle made-to-order goods?
Made-to-order timing and workshop steps are scoped per client as a configured or custom flow.
Do coupons work at checkout?
Yes. Coupon rules are part of the checkout flow.
Is customer order history kept?
Yes. Order and item history is tied to the customer record where available.
Can you connect payment or courier systems?
Payment, courier, tax document, accounting, ERP and POS connections are scoped per client as custom work.
See JewelleryOS working with your own jewellery.
Bring a few products, your rate card, and the process you use today. We will show what is already covered and what would need to be built for you.